One more horrible journey today

Today I came by a van to office[Maxi Cab]. Similar to share auto some guys are using the vans for transportation and charging commuters. Condition of vans are so horrible which i came to know when i sat near the driver[front seat].. the speedometer was not working.. also, window glasses and doors were in such a pathetic condition that it will fall out anytime... Dont know what can be done on this issue again..... Will govt. or traffic police take action?

Bitter Journey:(

Last week, when I was travelling to my hometown[Thiruvannamalai - which is hardly 3.5 hrs from Tambaram], bus driver stopped the bus near unknown hotel for dinner. Normally as per the rules I think they shouldnt stop anywhere as it is just 3.5 hrs of journey and also most of the buses to my hometown has been upgraded to Express Bus status. Even if they are stopping they should stop at Mamandur Hotel[which is a government run hotel]. Two of the passengers started fighting with the driver and conductor after they came back for the reason that they had not stopped bus @ Mamandur bcoz the food was not good at the stopped place and its been around 25 minutes time bus was stopped[they will stop for a max of 15 min normally].. Driver was not responding properly.. After bus started off, one of the passenger went near to him and asked for his name with the intention to book a complaint against the driver, he didnt tell the name and stopped the bus in the road. The passenger then came back as other passengers requested the driver to start the bus and asked this passenger to return back. All this fighting between passenger and driver had taken for just 5 min and driver started off the bus as per the request of the other passengers without giving his name. I remain a mute spectator. I found my guilty that I was not able to do anything like going in support to the passenger. I noted down the bus number and it is TN25 N 0057. When I informed this incident to my friend and one of relative both they told that nothing would happend even if you complain.. Also it seems that the drivers are stopping at unknown places just because of the fact that they will get free food from that hotel... Any suggestions if something can be done on this??